Operation Officer – UAE National

About the Role:
We are seeking a motivated UAE National to join our Dubai team as an Operations Officer. In this entry-level role, you will support daily hospitality operations, deliver outstanding customer service, and ensure smooth coordination across departments. This position is ideal for candidates with up to 2 years of experience who possess strong communication skills and a passion for guest satisfaction.

Responsibilities:
Assist in the coordination of daily hospitality operations and guest services
Handle guest inquiries and resolve issues promptly and professionally
Collaborate with housekeeping, front desk, and food and beverage teams to uphold service standards
Maintain accurate records of reservations, guest preferences, and operational reports
Support event setup and logistics, ensuring timely execution of activities
Monitor inventory levels and coordinate with suppliers to replenish stock
Ensure compliance with health, safety, and company policies
Communicate updates and operational changes to relevant stakeholders

Required Qualifications:
UAE National with valid work authorization in the UAE
0–2 years of experience in hospitality, customer service, or a related field
Excellent verbal and written communication skills
Strong customer service orientation with a guest-first mindset
Ability to multitask, prioritize, and work effectively in a fast-paced environment
Fluency in English and Arabic

Preferred Qualifications:
Diploma or Bachelor’s degree in Hospitality Management, Business Administration, or related discipline
Proficiency in additional languages (e.g., French, Mandarin)
Basic computer skills, including MS Office suite
Familiarity with Dubai’s hospitality market and cultural norms
Experience using property management or reservation systems