Delivery Manager

Responsibilities

Agile and Iterative Delivery

• Implement and manage Agile methodologies (e.g., Scrum, Kanban) to ensure iterative and efficient delivery.
• Facilitate sprint planning, daily stand-ups, retrospectives, and other Agile ceremonies.
• Ensure that deliverables are produced on time and meet quality standards.

Project Management

• Create and maintain detailed project plans, scheduled, track milestones and deliverables for product releases and updates.
• Coordinate the planning and lead the execution, and delivery of digital projects and solutions.
• Collaborate with product owners and define project scope, goals, and deliverables.
• Develop and manage project timelines, budgets, and resources.
• Monitor and control project budgets, ensuring that costs are managed effectively.
• Support product owners and head of digital to develop and manage delivery pipeline of enhancements, improvement, and new products & solutions.

Risk Management

• Identify, assess, and mitigate risks that could impact project delivery.
• Develop contingency plans and escalate issues as necessary.
• Ensure compliance with relevant regulations and standards.

Team & Resource Management

• Collaborate with cross-functional teams including product owners, partners/ vendors, and business stakeholders to manage and allocate resources effectively and efficiently.
• Ensure effective communication and collaboration among team members.
• Identify resource needs and manage recruitment or allocation as necessary.

Quality Assurance and Process Improvement

• Ensure delivered products meet acceptance criteria defined by product owners and stakeholders.
• Implement testing and validation processes for digital products
• Implement and maintain delivery best practices and project management standards.
• Conduct retrospectives and capture lessons learned for continuous improvement.

Reporting and Stakeholder Management

• Act as the primary point of contact for stakeholders, including business, leadership, and external partners on product and solution
• Manage stakeholder expectations and ensure alignment on project goals and deliverables.
• Prepare and deliver periodic project reports summarizing delivery status, milestones achieved, and upcoming deliverables.
• Present project progress and performance metrics to organization top management on regular basis.
• Escalate critical issues, risks, and blockers to senior leadership with proposed resolution plans.
• Maintain executive dashboards and status reports for portfolio visibility at management level.

Required Qualifications

Experience

• Proven experience as a Digital Delivery Manager, Project Manager, or similar delivery role for 5-8 years.
• Demonstrated success in delivering digital projects on-time and on-budget.
• Experience coordinating with product owners and cross-functional teams.

Technical Skills

• Proficiency in project management tools (JIRA, Confluence, MS Project, other planning tools).
• Understanding of Agile and Scrum delivery methodologies.
• Basic knowledge of software development lifecycle and digital product delivery.

Industry Knowledge

• 2-3 years of experience in insurance or financial services industry preferred.
• Understanding of digital product development processes.

Qualifications

• Undergraduate degree in Project management, Information Systems, or related field.
• PMP, Scrum Master, or equivalent project management certification.

Soft Skills

• Ability to work in dynamic and ever-changing priorities
• Strong organizational and time management skills.
• Excellent communication skills for coordinating between teams.
• Ability to manage multiple projects simultaneously.
• Problem-solving skills for addressing delivery challenges.