HIS Product Manager
Job Location: Jeddah Saudi Arabia
Career Level : Mid Career (5-10 Yrs)
Job Role: Product Management | Health
Role Purpose
HIS Product Manager is responsible for delivering exceptional digital health and insurance experiences by translating strategy into execution across Bupa Arabia’s Health Information Systems (HIS) and clinical data exchange landscape. This role manages the product lifecycle from discovery to delivery for HIS-related products and integrations spanning the provider, payer, and member ecosystems including eligibility, pre-authorization, claims, clinical data exchange, e-prescriptions, and member-facing digital health journeys.
The role holder ensures every feature delivers measurable value to members, providers, and the business, and collaborates closely with design, engineering, operations, healthcare providers, and compliance teams to bring HIS products to market efficiently ensuring they are customer-centric, data-informed, clinically safe, and compliant with regulatory standards.
1. Lead HIS Product Strategy and Roadmap Execution
• Translate the HIS product vision and roadmap into actionable, well-prioritized backlogs covering provider integrations, NPHIES compliance, clinical data exchange, and digital health member journeys.
• Gather requirements from stakeholders and prioritize based on impact and feasibility.
• Maintain alignment with business and member goals.
• Maintain alignment of HIS product priorities with Bupa Arabia’s digital strategy and member experience goals.
• Translate evolving regulatory and interoperability requirements (NPHIES, FHIR, HL7, ICD-10-AM, SNOMED CT, Saudi Billing Standard) into clear product features and delivery milestones.
2. Lead Day-to-Day Product Delivery
• Drive sprints, backlog refinement, story writing, and feature definition with cross-functional Agile teams (engineering, integration, QA, data, and vendor partners).
• Ensure clarity on scope, acceptance criteria, dependencies, and delivery timelines for HIS integrations and digital health features.
• Resolve blockers across business, technology, and provider/vendor interfaces, escalating risks early and maintaining progress transparency.
• Coordinate UAT, provider onboarding, and go-live readiness for HIS-related releases, ensuring minimal disruption to claims and member journeys.
3. Analyze and Optimize HIS Product Performance
4. Manage Stakeholder Communication and Alignment
5. Champion User-Centric Design and Continuous Improvement
• Participate in discovery and usability testing.
• Advocate for customer needs in design and prioritization.
• Share learnings and best practices with peers.
• Solid working knowledge of Health Information Systems (HIS), EMR/EHR platforms, and healthcare.
• Familiarity with payer–provider workflows: eligibility, pre-authorization, claims submission and adjudication, e-prescriptions, and clinical data exchange.
• Ability to translate customer insights, regulatory requirements, and business goals into clear, actionable product requirements and user stories.
• Strong analytical and problem-solving abilities
• Excellent communication, collaboration, and stakeholder engagement skills across business, technology, clinical, and external partner audiences.
• Strong customer empathy and deep understanding of digital user journeys for both members and healthcare providers.
• Adaptable and proactive in fast-paced, ambiguous, and regulated environments.
• Collaborative mindset and ability to work cross-functionally with diverse teams, including third-party HIS/EMR vendors.
• Bias for outcomes, ownership, and continuous improvement, aligned with Bupa Arabia’s values: Commit, Collaborate, Care.
Years of Experience
• 5 – 10 years of relevant experience, with at least 3 years in a Product Management, Business Analyst, or HIS Consultant role within healthcare, health insurance, or healthcare technology.
Education
Bachelor’s degree in Computer Science, Computer Engineering, Information Systems, Health Informatics, Business Administration, or a related field.