Banking Customer Support

About the Role: We are seeking a Banking Customer Support Representative in Dubai to deliver outstanding non-technical customer service, handling inquiries, resolving issues, and ensuring customer satisfaction across various banking channels. Responsibilities: Respond to customer inquiries via phone, email, and chat in a timely and professional manner Assist customers with account inquiries, transaction issues, and basic banking services Provide information on bank products, services, and policies Troubleshoot and resolve customer issues, escalating complex cases to relevant departments Maintain accurate records of customer interactions and transactions Achieve and maintain predefined service level agreements and performance targets Required Qualifications: Minimum 1 year of experience in customer service or customer support, preferably in banking or financial services Excellent verbal and written communication skills in English Strong interpersonal and problem-solving abilities Customer-focused attitude with the ability to handle challenging situations calmly Familiarity with basic banking products and services Ability to work in a fast-paced environment and manage multiple inquiries Preferred Qualifications: Fluency in Arabic or other languages commonly spoken in Dubai Experience using CRM software or banking systems Diploma or degree in finance, business administration, or a related field Prior experience supporting high-net-worth or corporate clients Knowledge of regulatory requirements and compliance in the UAE banking sector