Apply a structured methodology and lead change management activities to support employees and
key stakeholders to adopt change across Operational departments .
• Conduct change impact and readiness assessments by stakeholder group, evaluating the results to
develop implementation approaches and plans which meet the specific needs of different groups.
• Ability to come up with creative approaches to embed change across departments with very different
needs ( for example; large workforces, not captive and on shift).
• Provide advice and recommendations and to senior leaders about how to approach change for
programmes specific to their area.
• Develop and deliver communication plans for change programmes, identifying and aligning
communication needs of stakeholders to project milestones, and developing associated messaging.
• Develop communications collateral e.g., SharePoint sites, FAQ libraries etc
• Identify change risks and define change mitigation strategies to minimise impacts on go -
live/programme implementations.
• Undertake stakeholder analysis and execute stakeholder engagement strategies.
• Define change success metrics and use them to measure and monitor change progress.
• Coach project teams and business representatives in managing change.
• Develop change champion networks across Operations