Field Service Engineer

Field Service Engineer Role :

 Looking for an Field Service Engineer to join its industry Water team. If you are a passionate professional that enjoys interacting with customers and likes to work in an autonomous environment, we invite you to apply. You will be joining a talented team that supports water treatment applications for a variety of industries. In this position, you will manage and develop long standing client relationships, with an intense focus on exceeding client expectations and driving service delivery. You will have a hands-on approach to service and deliver value through developing and managing technical projects to solve customer problems.

What’s in it For You:

• You will join a large growing company and work with some of our leading customers
• Flexible, independent work environment where you will plan your own schedule
• Access to best in class resources, tools, and technology
• Enjoy a paid training program allowing you to learn from successful professionals
• Opportunity for a long term, advanced career path in service, sales, corporate accounts or management
• Thrive in a company that values a culture of safety to include top-notch safety training and personal protection equipment

What You Will Do:

·      Provide routine service support to Sales Representatives in strategic district accounts to execute agreed upon customer system assurance and continuous improvement plans.

·  Assist Sales Representatives with plant surveys of prospective customers

·  Assist Sales Representatives with start-ups of new applications in both existing customers and in new accounts

·      Develop strong relationships with the key stakeholders in the strategic district accounts where you provide service support to other District Sales Representatives

·      Provide technical support to customers; identifying and resolving customer pain points, escalating as required

·      Engage in problem solving by performing system analysis, interpreting data and providing written recommendations to ensure customer operations are performing at optimal levels;

·      Support services include: Sample testing, light maintenance, customer service, service report generation, chemical ordering, chemical inventory management, general labor activities

Minimum Qualifications:

• Bachelor’s degree or equivalent in engineering Chemistry
• 2 years of technical service or field sales support experience
• Must have a valid Driver's License .
• Experience working with Microsoft Office Suite.

Physical Demands:

• Must be able to access and be comfortable with working in a variety of conditions and be able to perform the essential duties of the position.

Preferred Qualifications:

• Water treatment or specialty chemical industry experience;
• Working knowledge of boilers, cooling towers, and wastewater treatment systems would be an advantage.
• Carry aptitude and confidence to deal with large national and multi-national customers
• Strong mechanical aptitude
• Experience working with MS Excel Spreadsheets.