Account Manager

About the Role:
We are seeking a dedicated Account Manager based in Cairo to serve as the primary liaison between our company and key clients. The ideal candidate will build and maintain strong relationships, ensure client satisfaction, and drive account growth by identifying new opportunities and negotiating terms. This role requires a proactive communicator with a proven track record of managing multiple accounts and delivering exceptional service.

Responsibilities:
Build and maintain strong, long-lasting client relationships
Serve as the main point of contact for assigned accounts
Understand client needs and objectives to recommend appropriate solutions
Negotiate contracts, renewals, and pricing agreements
Collaborate with internal teams to ensure timely delivery of products and services
Monitor account performance and prepare regular status reports
Identify upsell and cross-sell opportunities to drive revenue growth
Resolve client issues and escalate when necessary to maintain satisfaction

Required Qualifications:
Minimum of 3 years of experience in account management or client-facing roles
Excellent verbal and written communication skills in English and Arabic
Strong negotiation skills with a proven ability to close agreements
Demonstrated client relationship management and problem-solving abilities
Detail-oriented with strong organizational and multitasking skills

Preferred Qualifications:
Bachelor’s degree in Business, Marketing, or a related field
Experience in an agency or service-based industry
Familiarity with CRM tools to track client interactions
Ability to thrive in a fast-paced, dynamic environment
Additional language proficiency