Job Description
Job Details
Job Title
Associate Client Services
Job Accountability
The job holder will be responsible for achieving customer delight by pleasantly and professionally servicing walk-in customers as one stop shop by providing accurate and timely product / services information, generating new business, servicing life cycle including renewals and executing other service requests within defined authority (i.e claim intimation); act as a liaison among customer and various internal departments and resolve any emerging bottlenecks/complaints with accuracy and efficiency. The job holder will be additionally responsible for servicing internal customers as per the roles and responsibilties defined from time to time..
Accountabilities
· Greeting the customer courtesously, professionally with pleasing personality. Attending to their requirements diligently.
· Providing information on Sukoon products by understading customer requirements and executing them as per Sukoon policy.
· Providing quotes on pre underwritten products (i.e Consumer Lines)
· Issuing policy documents, service documents and executing other service requests accurately, efficiently and timely as per Sukoon policy and guidelines.
· Registering customer complaints in the Complaints Management System and resolve them either directly or cojointly with other concerned departments.
· Issuing policy documents, service documents and executing other service requests accurately, efficiently and timely as per Sukoon policy and guidelines for the defined internal customers.
· Others as prescribed by line manager : Project, Report, Periodical Trainings, any other activity.
· Ensuring cleanliness in the front desk area with amenities pertaining to customers are up to date.
· Ensure the monthly conversion ratios are met.
Key Performance Indicators (KPIs)
Skills Required
· Excellent Communication Skills.
· Presentable, Well Mannered and Courteous.
· Should be well organized, able to multi task with ability to handle work pressure.
· Working Knowledge of MS Office (Word, Excel, Power Point, Internet etc.).
· Insurance expereince will be an added advantage.
· Arabic speaking, reading and writing will be an added advantage.
Competencies (As per OIC’s Competency Dictionary)
§ Customer Service
§ Drive for Results
§ Passion for Excellence
§ Analytical Thinking
§ Confidence
§ Influencing Others
§ Proactivity
§ Openness
Education, Experience and Formal/Professional Qualifications
· Graduate in any faculty from a recognized university.
· 2 year expereince in a reputed insurance company or broking firm.
· Fluent in Arabic