A. Role Purpose ( A High level Description of the Role)

To manage the end‑to‑end support, operations, availability, and continuous improvement of the Hospital Information System (HIS). This role ensures system stability, timely issue resolution, user satisfaction, regulatory readiness, and operational efficiency across all clinical and administrative HIS modules.

Accountabilities ( should be a maximum of 6 accountabilities) if one of the accountabilities is not performed at the optimum level, the role will not be performed effectively
Key Accountabilities (WHAT)	Key Tasks (HOW)	Key Deliverables (RESULT)
Application Architecture	Participate in the design, review, and enhancement of a secure, scalable, and interoperable HIS application architecture that supports clinical,administrative, and mobile use cases	 Approved HIS Target Architecture  Integration Blueprint  Security-by-Design Evidence.  Architecture Repository  Platform Strategy
Solutions Design	Deliver secure, reliable, high-performing HIS solutions that exceed stakeholder expectations and differentiate through innovation.	 Solution Design  Performance Benchmarks achieved:  Innovation Throughput  Security & Compliance  Documentation Currency
Manage Development Activities	Lead and govern the full SDLC for HIS initiatives to deliver quality, secure, maintainable applications.	 Secure SDLC Compliance for 100% of releases  Change Management: 100% of changes via CAB with rollback plans.  Source Control Discipline  Quality Metrics.  Delivery Metrics
Integration & Interoperability	Ensure seamless, secure data exchange across HIS modules and external systems (labs, radiology, pharmacy, payers).	 Standardize on HL7 v2/FHIR/DICOM; manage interface mappings and terminologies  Operate and harden the middleware/iPaaS  Govern API lifecycle  Collaborate with payers for e-Claims/e-Auth APIs.

Main Contacts – (defines External working relationships / Interaction Frequency)

§ Business Units and Internal Departments | Nature of Job

§ Executive and Senior Management | Nature of Job

§ Partners, Suppliers, Vendors | Nature of Job

A. Experience - (Minimum Knowledge to Perform the Job Effectively)

# Of Years

· Bachelor’s in Computer Science, IT, Health Informatics, or related field

· 2 – 4 years of experience in HIS support /hospital IT operations

· Experience in support applications and systems in a healthcare environment

· Experience working with EMR/HIS vendor

Skills Required

Technical/Managerial

· Provide first-level and second-level support for HIS modules (Registration, ADT, Billing, Orders, Pharmacy, LIS).

· Perform basic troubleshooting of application issues, user access, and workflow problems.

· Assist in system configuration, master data entry, and user role management under supervision.

· Follow up with senior team members, vendors, or L3 teams for unresolved issues.

· Participate in testing and validation for patches, upgrades, and enhancements.

· Support system integrations (LIS, RIS, PACS, ERP, NPHIES) by monitoring interface logs and reporting issues.

· Document issues, resolutions, SOP steps, and maintai internal knowledge articles.

· Ability to learn new tools, HIS modules, and hospital workflows quickly.

· Strong understanding of IT fundamentals, including Windows OS and basic networking.

· Basic understanding of databases (SQL preferred).

· Awareness of HL7 or healthcare data standards (training will be provided).

· Familiarity with ITSM tools such as ServiceNow, JIRA, or iService (preferred, not mandatory).

· Strong written and verbal communication skills (Arabic/English).

· Good analytical and problem-solving skills.

· High attention to detail and willingness to learn.

· Ability to work in a fast‑paced healthcare environment.

· Team player with a proactive and positive attitude.

· Flexible, adaptable, and able to follow structured workflows and guidelines.

· Ability to manage time and prioritize assigned tasks with guidance.

Other Requirements (If Any)

· Bachelor’s degree in Business, Engineering, Information Systems Management or related field

· Adherence to SAMA and NCA frameworks

· Hands-on experience win HIS platform (mandatory).

· Strong understanding of hospital workflows and clinical processes.

· Nice to have:

o Java/.net

o Devops

o Databases (SQL preferred)

o Intersystems Code-tables

· Must Have:

o NPHIES Workflows

o HL7 interfaces

o ZATCA KSA RCM modules/ Workflows

o Windows OS and networking fundamentals

o Experience with ITSM tools (ServiceNow, iService, JIRA etc).

o Experience in Lab & Pharmacy integraiton

IT Engineer (DevOps) & Murex

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