Call Center Agent

About the Role: We are seeking a motivated Call Center Agent to join our team in Dubai. You will serve as the primary point of contact for customer inquiries, delivering non-technical support and exceptional service. The ideal candidate will have a customer-first mindset, strong communication skills, and 1–5 years of relevant experience. Responsibilities: Manage inbound customer calls and respond to inquiries promptly Provide detailed information about products, services, and policies Resolve customer complaints and issues, escalating when necessary Maintain accurate records of customer interactions in the CRM system Meet individual and team performance metrics (e.g., call handling time, customer satisfaction) Collaborate with cross-functional teams to address customer needs Required Qualifications: 1–5 years of experience in call center or customer service roles Strong non-technical customer service skills with a professional demeanor Excellent verbal and written communication skills in English Ability to remain calm under pressure and handle high call volumes Basic computer literacy and familiarity with call center software Preferred Qualifications: Fluency in Arabic is highly desirable Experience with CRM platforms (e.g., Zendesk, Salesforce) Previous experience in the Dubai or GCC market Certification in customer service or call handling Flexible availability to work in a 24/7 shift environment