already shared with Urvi and Shwetha
NOC Shift Lead / Senior NOC Engineer (L2)
3
Expert
10–15
21,000 -23,000 AED
- Overall in-charge of the shift and single point of contact for ICP.
- Owns incident lifecycle, coordinates with ICP teams and vendors, ensures SLA adherence.
- Leads major incidents, RCAs, and service improvement actions.